We understand that plans change. This policy outlines our terms for deposits, payments, cancellations, and refunds. Please read carefully before booking.
Reservation & Deposit
Securing your spot
Deposit Amount
A non-refundable deposit of $1500 USD per person is required at the time of booking to secure your place on the expedition or workshop.
Booking Guarantee
Your spot is not guaranteed until the deposit is received and confirmed in writing by Andes Adventure Visuals.
Non-Refundable
The deposit is non-refundable under all circumstances, including participant-initiated cancellations. This deposit covers administrative costs, permits, and advance bookings made on your behalf.
Final Payment
Balance due before departure
Payment Deadline
The remaining balance is due 90 days prior to departure. You will receive a payment reminder via email 120 days before your expedition.
Late Payment
Failure to make full payment by the deadline may result in cancellation of your booking without refund of the deposit.
Payment Methods
We accept bank transfers, credit cards (Visa, Mastercard), and PayPal. Payment instructions will be provided in your booking confirmation.
Participant-Initiated Cancellations
If you need to cancel
If you choose to cancel your reservation, the following refund schedule applies:
Refund Schedule
Timeframe | Refund Amount | Details |
|---|---|---|
| 120+ days before departure | Deposit non-refundable | Any additional payments beyond the deposit will be refunded |
| 91–119 days before departure | 50% refundable | You will receive 50% of the total trip cost as a refund |
| 61–90 days before departure | 25% refundable | You will receive 25% of the total trip cost as a refund |
| 0–60 days before departure | No refund | No refunds will be issued for cancellations within 60 days |
Refund Processing
Refunds will be processed in the original form of payment within 30 business days of cancellation notification.
Cancellation Notification
All cancellations must be submitted in writing via email to andesadventurevisuals@gmail.com. The cancellation date is determined by when we receive your written notification.
Company-Initiated Cancellations
If we must cancel
Cancellation Circumstances
If Andes Adventure Visuals must cancel an expedition due to unforeseen circumstances (e.g., minimum participant numbers not met, natural disasters, political instability, safety concerns), the following applies:
Full Refund Option
You will receive a full refund of all payments made, including the deposit.
Transfer Option
Alternatively, you may choose to transfer your payments to a future expedition of equal or greater value.
No Additional Liability
Andes Adventure Visuals is not responsible for any additional costs incurred by participants, such as flights, visas, travel insurance, gear purchases, or other personal expenses.
Cancellation Notice
We will notify you as soon as possible if we must cancel an expedition. In most cases, this will be at least 60 days before departure, though emergency situations may require shorter notice.
Missed Departures or Delays
Late arrivals and early departures
No Refunds
No refunds or credits will be issued for missed departures, delays, early departures, or unused portions of the expedition due to personal reasons, travel disruptions, or flight cancellations.
Your Responsibility
You are responsible for arriving at the meeting point on time. We recommend arriving at least one day early to account for potential travel delays.
Travel Insurance
This is why we strongly recommend comprehensive travel insurance that covers trip interruption and missed connections.
Policy Agreement
Your acknowledgment
By booking an expedition or workshop with Andes Adventure Visuals, you acknowledge that you have read, understood, and agreed to the terms of this Cancellation & Refund Policy.
Questions
If you have any questions about this policy, please contact us at andesadventurevisuals@gmail.com before making a booking.