At Andes Adventure Visuals, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
What data we gather and why
Personal Information
When you book an expedition or workshop, we collect your name, email address, phone number, emergency contact information, and payment details. This information is necessary to provide our services and ensure your safety during expeditions.
Technical Information
We automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages visited. This helps us improve our website and understand how visitors use our services.
Photography & Media
During expeditions and workshops, we may take photos and videos that include participants. These may be used for marketing purposes. You can opt out of being featured in our promotional materials at any time.
How We Use Your Information
The purposes for which we process your data
Service Delivery
We use your information to process bookings, communicate about expeditions, provide safety support during trips, and handle payments and refunds.
Communication
We'll send you booking confirmations, pre-expedition information, safety updates, and post-trip follow-ups. We may also send occasional newsletters about upcoming expeditions if you've opted in.
Service Improvement
We analyze website usage data to improve our services, understand customer preferences, and develop new expedition offerings.
Legal Compliance
We may use your information to comply with legal obligations, resolve disputes, and enforce our terms of service.
Data Security
How we protect your information
Security Measures
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL), secure payment processing through trusted providers, regular security audits, and restricted access to personal data.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking information is kept for 7 years for tax and legal purposes.
Data Breach Protocol
In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law.
Your Rights
What control you have over your data
Right to Access
You can request a copy of all personal information we hold about you.
Right to Correction
You can ask us to correct any inaccurate or incomplete information.
Right to Deletion
You can request deletion of your personal information, subject to legal retention requirements.
Right to Object
You can object to certain types of data processing, including marketing communications.
Right to Portability
You can request your data in a structured, machine-readable format.
Exercising Your Rights
To exercise any of these rights, contact us at andesadventurevisuals@gmail.com. We'll respond within 30 days.
Contact Us
Questions about this policy
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at andesadventurevisuals@gmail.com or call us at the number listed on our contact page.
Policy Updates
We may update this Privacy Policy from time to time. Significant changes will be communicated via email to registered users. Continued use of our services after changes constitutes acceptance of the updated policy.